What if my child changes their mind in the first few weeks?
For the 6 and 12-month plans, you have a 30-day money-back guarantee. For the 3-month plan — 14 days. Reply to any of our emails and we'll issue a full refund. (The 1-month plan is short enough that we don't add a refund window — but you can simply not renew.)
Will it be the same teacher we met at the trial?
Wherever possible, yes. We try to keep your child with the same teacher and the same group throughout the programme. If a teacher is unavailable for a specific week, a colleague will cover, and we'll let you know in advance.
What if the lesson time stops working for us?
Reply to any email or write to hello@kidgency.com. We have several groups running each week, so most rescheduling is straightforward.
My child is unwell or we're away — what happens to the missed lesson?
Let us know in advance and we'll either send the recording of that session or place your child in another group's lesson on the same week. We don't penalise families for life happening.
How many children are in the group?
Up to four children of similar age. Small enough that every child gets attention and a chance to speak, with group dynamics that still feel real.
Can I pay monthly instead of upfront?
Yes — the 1-month plan is exactly that. You can renew month by month if you prefer that flexibility. Most families find the longer plans more economical.
What's the metaverse game and is it safe?
A private, child-friendly virtual environment our team built specifically for the programme. Once a month, the children apply that month's skill in a story-driven challenge. Moderated by our teachers — no random users, no chat with strangers.
What technical setup does my child need?
A laptop, tablet or computer with a working camera and microphone, plus a stable internet connection. Headphones help. Zoom (free) is the platform.
How do I know my child is making progress?
Three ways. The Skill Map is updated every three months, showing concrete growth across the four skill areas. Your child will tell you. And you'll see it at home — in conversations, in how they handle frustration, in friendships.
Is the programme suitable for shy or anxious children?
Yes. Many of the children who benefit most are the ones who don't speak up at school. The format is small group, the same faces every week, a teacher who knows them. Children open up at their own pace.
Do you have experience with children who have additional needs?
Yes. Several of our teachers have backgrounds in psychology, CBT and supporting children with special educational needs. If your child has a specific diagnosis, reply to us before enrolling — we'll have a quick conversation to make sure we're the right fit.
What happens after the 12 months?
Some families move on. Others continue with us for a second year of deeper work. We'll talk about it together as the programme progresses.
Is my child's data and online safety taken seriously?
Yes. We follow UK GDPR and the ICO Children’s Code. Sessions are run by vetted teachers in private Zoom rooms with waiting rooms enabled. We minimise the data we collect, never use your child’s information for marketing, and delete recordings after their use is no longer needed. Full details in our
Privacy Notice and
Safeguarding Policy.
